Do you want to contact TikTok to resolve your issue on the app?
Is your TikTok banned and do you want to unban it?
Or there is a chance that you are experiencing shadowban and you want to lift it.
Either way, you may be looking for ways to contact TikTok support to solve your issue.
Before you get to them, you need to go through the TikTok help center first.
The help center is replete with answers which are frequently asked on the platform.
In addition, you can also use the search bar to type your question and reach the related article about TikTok.
If the article is not helpful, you should contact TikTok directly using the below methods.
In this post, you are going to see 3 ways to contact TikTok.
How to contact TikTok
To contact TikTok team, you need to use the feedback form, or you can also report an issue/problem on the app or simply email them using legal@tiktok.com or info@tiktok.com.
If you are coming across a problem related to the application, report the issue using the app directly.
There are some common issues one can encounter while using the app are account issues, crashing issues and sound issues.
The user can contact TikTok by using the reporting feature on the app, if the user is facing any of these common problems.
If you want to contact TikTok about a banned account that you want to recover or feedback to share, use the feedback form in order to contact TikTok.
The feedback form can be filled using the email address, a description and an attachment can also be attached but it is optional.
Take a screenshot of the issue which is new, and attach it when you submit the feedback form.
In the end, you can also use TikTok email in order to get in touch with them and they are available in the creator marketplace.
Below are the 3 methods that you can use to contact TikTok and I am going to discuss them one by one:
Method 1. Report a problem on the app
The first way to contact them is to report a problem using the application.
First of all, open the TikTok app, there is a great chance that you are already log in if not, try to log into your account.
Now, visit your TikTok Profile.
Tap on the “Me” icon available on the top navigation bar in order to visit your TikTok profile.
Tap on the three dots once you reach the TikTok profile.
After tapping on the three dots, you’ll reach the settings and privacy page of the app.
On the settings and privacy page, you’ll come across different options such as “Account”, “Content & Activity”, and more.
Now, you need to scroll down the page to locate the “Support” header.
There is an option available under the header of “Support” that is, “Report a problem”.
To report an issue, you need to Tap on “Report a problem” on TikTok app.
After tapping on the “Report a problem”, you will reach the page “Feedback and help”.
The frequently asked questions (FAQs) are available on the “Feedback and help” page and topics that is relevant to your problem so you can select from them.
You need to choose a related topic to your issue in order to report a problem.
For instance, if you want to update your birthday on TikTok app, you need to opt for the “Account and Profile” option to get started.
After choosing the related topic, the page will show the screen that may contain some information.
There are two buttons of “Yes” or “No” available under the information.
If your issue is not solved, you need to Tap on “No”.
Do not tap on “Yes” otherwise, you will not be able to contact TikTok in order to report your problem.
After tapping on “No” button, you will come across a “Still have problem” option.
This option “Still have problem” enables users to explain and report the problem on TikTok app.
This option will only occur if you’ve tapped on the “No” button on the previous step.
To report the issue, you need to Tap on “Still have problem”.
In the end, you’ll reach the “Report a problem” page.
Describe your issue in detail under the header of “Tell us your feedback”.
For instance, if you want to update your age, you need to explain that you’ve set an incorrect birthday which is why you want to update it to your original birthday.
To report this issue to TikTok, now, tap on “Report” to report it.
After doing that, you can find the reports on the support tickets page and you can reach it by tapping on the “Edit” icon on the “Feedback and help” page.
The status of your report will be visible there too.
Method 2# Use the TikTok feedback form
The second way to contact TikTok is to use the feedback form of TikTok app.
This feedback form enables you to explain the problem in detail that you’d like to report.
In addition, you can use the form to share your experience and feedback on TikTok too.
You can Google for the term “TikTok feedback” and click on the first search result.
On the other hand, you use this direct link to reach: https://www.tiktok.com/legal/report/feedback.
You need to provide your email address to use the form.
Your TikTok username is can also be used but it is optional, I recommend you use it.
You need to describe the problem you are experiencing on TikTok on the “What would you like to tell us?” field.
In the end, you can upload attachments to show the issue visually, you are allowed up to 10 attachments.
After filling up the form, you need to choose “Submit” to submit it.
You will receive an answer from TikTok on the email you have given while submitting the form.
Method 3. Email TikTok
The third way to contact TikTok is via email.
There are a number of email addresses of TikTok that you can use to get in touch with them.
However, the main purpose of these email addresses is for the TikTok Creator Marketplace.
Here is a list of TikTok email addresses to the date:
- info@tiktok.com
- legal@tiktok.com
- business-servicesupport@tiktok.com
- creator-marketplace-support@tiktok.com
- eu-creator-marketplace@tiktok.com
- TCM_IN@tiktok.com
- TCM-JP@tiktok.com
- TCMsupportOutbound@tiktok.com
If you want to contact TikTok to report a problem on TikTok, I highly suggest the previous two ways mentioned above in this article.
I am recommending it because the email addresses are mainly used for business inquiries only.
How do I report a problem to TikTok?
To report a problem to TikTok, you need to visit the TikTok profile, tap on the three dots and tap on the option “Report a problem”.
After doing so, select the relevant topic, tap on “No”, described your issue and tap on “Report” option.
After reporting an issue on TikTok, you can find the status of your report under the “Your support tickets” page.
You need to go to the “Feedback and help” page and tap on the “Edit” icon in order to access the report.
What is TikTok’s Phone Number?
Unfortunately, TikTok does not have a customer service phone number. If you need assistance with your account, it is recommended to use the app’s online help center or contact them via email.
Can I call TikTok?
No, it is because the TikTok team does not have a phone number that you can use to call them in order to report an issue.
To report an issue, you need to use the app instead, by tapping on “Report a problem” available on the page of “Settings and privacy”.
Additionally, TikTok has many email addresses that you can use to contact them.
The main email addresses of TikTok are info@tiktok.com and legal@tiktok.com, but you can also use the previous two methods of using the feedback form or reporting a problem on the app to contact them.
Final Words
It is a hard nut to crack to contact support on social media sites like Instagram.
It is because the social media platform has innumerable users and the support team has a limited team.
Unlike Instagram, TikTok enables you to report a problem directly from the app.
This facility is easily accessible on the app of TikTok.
But due to an increase in reports as well as users, it may take a while to get a response from them.
If your report does not get a response from the team, you can use the other two methods to contact them that is, TikTok feedback form and email.
What’s Next
Arsalan Rauf is an entrepreneur, freelancer, creative writer, and also a fountainhead of Green Hat Expert. Additionally, he is also an eminent researcher of Blogging, SEO, Internet Marketing, Social Media, premium accounts tips and tricks, etc.