Do you have any issue or problems on MetaMask?
There is a chance that your transaction is pending or stuck.
Or maybe the token balance is not displayed to you.
Either way, you need to contact MetaMask for the sake of assistance.
Before you try contacting MetaMask, you can visit the FAQ page for help.
It is because the FAQ page has answers to commonly asked questions on MetaMask.
In addition, assistance is also available on the MetaMask community.
You need to create a new account in order to post there.
In this article, I am going to tell you how to contact MetaMask, whether they provide support, and what is their email address for help.
How to Contact MetaMask
To contact MetaMask, you can use the email, or submit a request or contact them on Twitter.
On the other hand, you can get help from the MetaMask community too.
You can contact them by submitting a request, MetaMask has a “Submit a request” page.
Try to add as much information as possible when you’re submitting a request to them.
The information will reduce the delays in replies.
The email address of MetaMask is email@example.com.
You can use the email in order to report a bug or you need help with something.
The last method is to use MetaMask’s official Twitter account for support @MetaMaskSupport.
You can post a tweet and tag @MetaMaskSupport if you have any problems and you want to bring them into their notice.
Here are 3 methods to contact MetaMask:
Method 1. Submit a request
The first method to get MetaMask support is to submit a request.
You can contact them using the MetaMask “Submit a request” page.
While submitting your request, you need to ensure that you have put all the details to describe your issue.
First of all, visit the “Submit a request” page by clicking on this direct URL: https://metamask.zendesk.com/hc/en-us/requests/new.
After reaching the page, you need to select the issue you are facing (e.g. MetaMask Extension).
After doing so, enter your email address and select the version of your MetaMask.
You can locate it by right-clicking “MetaMask” and clicking on “Manage Extension”.
After doing so, you need to choose the network and the purpose of contacting MetaMask.
Then, include the subject, description, and attachments to get an overview of your problem.
In the end, click on “Submit” to submit your request to MetaMask.
After submitting your request, you need to wait for a few days to get response from MetaMask.
They will use email to reply to you.
Method 2. Email MetaMask
The second method is to use the email address to contact MetaMask.
Email them to get in touch with them and MetaMask’s official email address is firstname.lastname@example.org.
When a user wants to send them a bug report, this email address is mainly used for this purpose.
However, it can also be used for the sake of reporting an issue you are experiencing.
The issues can be related to transactions, glitches, questions and so on.
You need to provide the maximum details to get your issue solved via email.
This action will prevent the delays in getting response.
After sending the email, wait for some days to get the response from MetaMask.
Method 3. Use Twitter for MetaMask Support
The last method in this list to contact MetaMask is to tweet them by using Twitter.
To get official support from MetaMask, you need to use the official Twitter account for support that is, @MetaMaskSupport.
The MetaMask Twitter account is verified, so you need to ensure that it has a verification badge before you post a tweet.
Now, you can do couple of things.
First of all, you can tag them @MetaMaskSupport by posting a tweet about the issue that you’re facing.
It is an ideal way to attract their attention.
Secondly, you can also reply to one of their existing or new tweets.
In the reply, you can send them the problem you are facing.
After going through their tweets and replies, I come to know that @MetaMaskSupport is very active.
Is there a MetaMask support?
Yes, MetaMask does have a user support.
There are some channels you can use to reach them.
The main channels to reach them are the “Submit a request” page and their Twitter account @MetaMaskSupport.
You can contact MetaMask support directly by using their “Submit a request” page.
On the other hand, you can also use their email and contact them at email@example.com.
What is MetaMask email?
The official email address of MetaMask is firstname.lastname@example.org.
The email address can be used to report a bug or if you are having any trouble with the extension of MetaMask.
You need to check the email address of the sender if you have received an email from MetaMask.
It is because sometimes even if the email is from email@example.com, it might be fake.
The second thing you need to keep in mind that MetaMask will never ask you for your secret recovery phrase.
Before you try contacting MetaMask, it is highly suggested that you visit their Help Center first.
You can get help from the Help Center because it has multiple help categories that you can select from.
The categories are “Getting Started”, “Managing my Account”, “Token Swaps”, and many more.
You need to choose the category that you need help with and read the available article that is related to your issue.
Again, you need to keep in mind that MetaMask support will never ask you to reveal your secret recovery phrase.
If someone is asking for it then it will be a scammer online that asks you for your secret recovery phrase.
You need to stay away from them because if you share your recovery phrase with them, your funds will be stolen.
A scam example of such email is, you may receive an email saying that your wallet will be suspended.
Arsalan Rauf is an entrepreneur, freelancer, creative writer, and also a fountainhead of Green Hat Expert. Additionally, he is also an eminent researcher of Blogging, SEO, Internet Marketing, Social Media, premium accounts, codes, links, tips and tricks, etc.