Are you facing a “We cannot send a text message to this phone number” error on Twitter?
The next part of the error is, “because its operator is not supported”.
2-factor authentication on Twitter gives you an additional security on your account.
However, if your mobile phone is lost or you are not getting messages, you won’t be able to access your account.
If you’ve enabled 2-factor authentication, you will be asked to enter a code when you try to sign in.
You’ll get the code via text message and it is imperative to have an internet connection.
However, many users are not receiving the code even though their phone number is valid.
In this article, I will tell you how to fix “We cannot send a text message to this phone number because its operator is not supported” on Twitter.
Why can’t Twitter send me a text message?
Twitter can’t send you a text message (2-factor authentication code) because 40404 number is blocked by you.
A 40404 is number by Twitter, so, unblock it in order to get messages from Twitter.
According to the Twitter team, they are familiar with the problems users are having with requesting and receiving codes.
If you have not blocked the number but you still are not getting codes, the error is from Twitter’s side.
Here’s a Tweet from @TwitterSupport this year, “We’re looking into the few cases where SMS codes aren’t being delivered”.
Users are showing that in the comments and most of them reported that they experience issue with receiving codes.
“I haven’t received the SMS confirmation code for over 5 days now”.
“Hey @TwitterSupport, my account is still pending for SMS codes, but they are still not arriving”.
“My Twitter access is gone due to lack of access to 2FA. Please help @TwitterSupport”.
How to fix “We cannot send a text message” on Twitter
To fix “We cannot send a text message” on Twitter, the first step is to unblock 40404 numbers or all of your blocked contacts.
After unblocking your contacts, try to send the code once again.
On the other hand, the 2FA can be turned off on a device that’s already logged in to Twitter.
If you’re still not getting the 2FA code, the best thing is to contact Twitter or wait until the problem is solved from their end.
According to Twitter, they are aware of the issue and are actively working to solve it.
If the previous ways do not work, you should contact Twitter to remove 2FA for you.
Fix 1: Unblock phone numbers
Here are the steps on How to unblock phone numbers on iOS:
- Go to the Settings app.
- Scroll down and select “Phone”.
- Choose “Blocked Contacts”.
- Tap on “Edit” and tap on the “-” icon on 40404 numbers or all numbers.
- Go to Twitter again and try sending the code again.
Here are the steps on how to unblock phone numbers on Android:
- Go to the Phone app.
- Tap on the three dots icon.
- Tap on “Settings” with “Blocked numbers”.
- Select the “X” icon next to “Unblock” on 40404 numbers or all numbers.
- Go to Twitter and try to send the code once again.
Fix 2: Turn off 2FA on a device that’s currently Signed in to Twitter
- Go to Twitter on a device that’s now logged in to Twitter (for instance, if you’re still signed in to Twitter on your laptop from twitter.com, you can still able to access your account).
- Visit Settings and support > Settings and privacy > Security and account access.
- Security > Two-factor authentication > Turn off “Text message/Authentication app/Security key”.
Note: If you have a device that’s currently logged in to Twitter including a laptop, computer/PC, or tablet), the 2FA can be turned off.
Fix 3: Contact Twitter support
- Visit this URL: https://help.twitter.com/en/forms/account-access/regain-access/2fa-problem (or access the Twitter Help Center and find “2FA”).
- Enter your Twitter username and email address.
- Tell them that you’re not getting the confirmation/verification code and you want to access your account and you need their assistance.
- Submit the form and wait for a few days to get a response from Twitter.
Note: The support Twitter can take a few days to respond to you as they get a lot of requests.
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Arsalan Rauf is an entrepreneur, freelancer, creative writer, and also a fountainhead of Green Hat Expert. Additionally, he is also an eminent researcher of Blogging, SEO, Internet Marketing, Social Media, premium accounts tips and tricks, etc.