Are you facing the login error, “An unexpected error occurred” on Facebook?
The next part of the error is, “Please try logging in again”.
If yes, you won’t be able to log in to the Facebook app.
You can get the error on both Android and iOS devices.
In this post, I will guide you on how to fix the login error, “An unexpected error occurred. Please try logging in again” on Facebook for Android/iOS.
- 1 Why did an unexpected error occur on Facebook?
- 2 How to fix “An unexpected error occurred” on Facebook
Why did an unexpected error occur on Facebook?
An unexpected error occurred on Facebook due to a bug/glitch or due to too many login attempts are made.
You can also encounter it because there is a Facebook outage (the servers are down).
The outage of the app can be checked by searching for “Facebook” in DownDetector or with the help of Twitter.
If you come across a spike in the reports’ number, it indicates that FB is down for everyone.
If Facebook is not up, the ideal way is to wait for the servers to be back up.
Some updates have bugs and glitches that Facebook needs to fix in the follow-up update.
How to fix “An unexpected error occurred” on Facebook
To fix “An unexpected error occurred” on Facebook, you can create a new account from the same login credentials, try clearing the app’s cache, or installing an older version of Facebook.
The upgradation of Facebook to the latest version or uninstalling and reinstalling it can fix the problem.
If everything fails, there is no doubt that the servers are down and you have to wait for 24 to 48 hours.
You need to check if Facebook is down by using DownDetector.com and the latest tweets on Twitter.
Resetting your phone settings will not fix the error.
Method 1: Clear Facebook’s cache
To clear cache from Android device, use these steps, open the Settings app > Apps > Facebook > Storage > Clear Cache > Clear Data > re-open Facebook.
To clear cache from an iOS device, follow these steps, open the Settings app > General > iPhone Storage > TikTok > Offload App.
By clearing it, you can fix certain issues on the app including loading or logging in.
To clear the cache, the method of uninstalling and reinstalling Facebook can also be used.
Additionally, the app will be moved to the latest version.
Method 2: Create a new account and use your existing login details
- Go to Facebook app and create a new account.
- Enter your existing email and password.
- Use the same name, same birthdate to create the account.
- It will open your existing Facebook account.
This fix of creating a new account using your existing login details is mentioned by a Redditor.
A lot of users stated that they managed to fix the login issue, “An unexpected error occurred” by using this fix:
“It worked, I’ve been locked out for almost 2 years”.
“After almost a year, I got mine back”
“This actually worked for me thank you so much!”.
Method 3: Install an older version of Facebook
- Go to this URL: https://facebook.en.uptodown.com/android.
- Install an older version of Facebook.
- Log into your Facebook account.
Unfortunately, you can use this method if you are using Android devices.
If you’re an iPhone user, try using the other ways instead of this one.
Method 4: Update Facebook to the latest version
Facebook also recommends updating the app as it is a troubleshooting method by them (via the Help Center).
If you’re having problems while downloading the app, try changing your network.
Having said that, some updates have bugs and glitches.
Facebook will address them and release a new update.
If you’ve already used the latest version of Facebook, you need to wait for a new update.
Method 5: Wait for 24-48 hours
If everything fails, it probably indicates that Facebook is down for everyone.
In this case, you can do nothing but wait for 24 to 48 hours for the servers to be back up.
In some cases, the waiting process may last for a few hours and the “An unexpected error occurred” will fix itself.
Do not worry, it is common to face Facebook outages throughout the years.
So, it is not a new thing that the app is down right now.
Arsalan Rauf is an entrepreneur, freelancer, creative writer, and also a fountainhead of Green Hat Expert. Additionally, he is also an eminent researcher of Blogging, SEO, Internet Marketing, Social Media, premium accounts tips and tricks, etc.