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How to Contact Snapchat Support

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Are you facing any issue on Snapchat and do you want to resolve it?

Usually, the person tries to find the solution to resolve it but if the problem is too complex, the best way to solve it to contact Snapchat support for help.

For instance, if you think your Snapchat account is hacked and you want to restore it so you need to contact Snapchat support to restore it.

But before you contact Snapchat, you need to try to solve the problem by yourself first.

Sometimes, you get a solution to your issue when you Google it.

It will save you from the trouble of waiting for the response of Snapchat.

In this post, I am going to teach you how to contact Snapchat support and there are three ways to do it. further, you get answers to questions like does Snapchat have a live chat and how long does it take for Snapchat support to respond etc.

How to contact Snapchat

You can go to the Snapchat support website to contact them or report a problem on the application and you can also contact them on the twitter account of “Snapchat Support”.

The website of Snapchat support has answers to common questions.

To find the answer to your question, you need to use the search bar.

There are a number of topics that can assist you such as “Privacy”, “Snapstreaks”, and “Stories”.

However, if you do not find the answer to your query, you can always contact Snapchat on the website directly using the “Contact us” tab.

Further, you can also report a problem on the app as well.

If you are log in to your account, you can report an issue using the application.

The last way is to tweet your queries to “Snapchat Support” on Twitter.

The Snapchat support frequently replies on Twitter to its users, so tweeting is a good method to attract them.

There are three ways to contact Snapchat support:

Method 1: Go to the Snapchat Support website

The first method to contact Snapchat is to go to the support website of Snapchat.

First of all, Google the term “Snapchat support” and click the first search result.

In addition, you can directly visit the URL: https://support.snapchat.com/.

Once you open it, it will display the popular support topics.

Furthermore, you can use the search bar to get answers to your queries.

Click on “Contact Us” available on the page.

On the other hand, you can also contact them using this URL: https://support.snapchat.com/i-need-help.

After clicking on “Contact Us”, you will reach that page.

Now, choose the topic that is relevant to your problem and follow the instructions carefully.

Certain topics enable the users to send a message to Snapchat.

If you are able to send the message, you need to ensure that you include your email, username, mobile number and description (when needed).

Method 2: Report a problem on the app

This is the second way to contact Snapchat by reporting a problem on the application.

First of all, you need to open Snapchat and log in (usually it is already log in).

If you do not have access to your account, you cannot follow this method to get into contact with support.

So you need to consider using the previous or last method in the guide.

After opening Snapchat, tap on your Bitmoji available on the top bar.

After tapping on it, you will be able to see your Snapchat profile.

You will see your name, username and snap score when you open your profile.

A gear icon can also be seen on the top right of the profile.

To visit the Settings, tap on the gear icon.

After tapping on the gear icon, you will reach the settings portion.

On the settings tab, there are several headers there such as “My Account”, “Additional Services”, “Who Can…”, and so on.

You need to scroll down the page unless you reach “Feedback” header.

After finding the “Feedback” header, tap on “I spotted a Bug”.

After tapping on this option, you will be able to see the options on “Bug” page.

It has several topics that you can select from.

Now, choose the topic related to your issue.

For instance, if you have any problem with camera on Snapchat, tap on “Camera” option.

After doing the selection of the related topic to your problem that you are facing, report it to Snapchat.

Describe the issue on the report page for better understanding.

The description should be in detail to make it easy for them to understand.

The next step is to add a screenshot of the problem that you are experiencing.

Tap on “Add attachment” to add the screenshot.

After doing so, choose another relevant topic of your problem.

In order to choose the topic, tap on “Choose Topic” and choose the relevant topic.

In the end, tap on “Submit” to forward the report to Snapchat support.

Method 3: Ping Snapchat Support on Twitter

snapchat twitter support

This is the final method to contact Snapchat that is, Tweet them on Twitter.

They have Twitter account on Twitter named Snapchat Support.

Further, they are very responsive to the users on Twitter, so if you are having trouble or queries regarding Snapchat, you can compose a tweet and tag them.

Here’s an example of a written tweet, “Hi, my Snapchat account is not opening or locked. Please unlock it for me @SnapchatSupport”.

The support usually replies to you within an hour or two depends on the “Tweets & replies” activity.

On the other hand, you can also send them a direct message on Twitter by clicking on the mail icon.

Not only in Tweets but Snapchat also responds to the direct messages too.

Does Snapchat have live chat?

No, currently Snapchat does not offer a live chat service.

They do not have this feature and they are also not going to be implemented it any soon on their support site.

The closest way to approach them is to send a direct message on Twitter to Snapchat support.

Furthermore, you can also post a tweet on their Twitter and tag them @SnapchatSupport for help.

How long does it take for Snapchat support to respond?

The support of Snapchat takes one to three business days to reply keeping in view the load of reports they are getting.

However, if you contact them using Twitter, you may get a reply within an hour or two.

The response is based on their “Tweets & replies” activity.

Therefore, if you want to get an immediate response from them, use the Twitter method.

Final Words

If you are having trouble using Snapchat, it will cause irritation when you cannot use the app in a proper manner.

Contacting Snapchat is easy as compared with other social media platforms.

The reason behind it Snapchat is very responsive to the users on Twitter.

They reply to the Tweets @SnapchatSupport on a daily basis even in hours.

Therefore, I recommend the method of pinging them on Twitter is the best way to get a quick response.

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How to Delete a Sent Snap on Snapchat

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Did you accidentally send snap to someone that you didn’t want to send?

If yes, you might be looking for ways to delete or unsend it before the next person (receiver) opens it right?

It will be too late to delete the snap if the receiver has already opened the snap.

In 2018, after an update from Snapchat, it enables the users to delete snaps.

Before the update, you were not allowed to delete snaps.

After the update in 2018, now you can delete snaps or messages from both sides to avoid embarrassment.

In this post, you are going to learn how to delete sent snap on Snapchat.

You will also know whether you can unsend a snap or what to do if you sent a snap to the wrong person to whom you didn’t intend to send.

How to delete a sent snap on Snapchat

The first task is to find the snap you want to delete in order to delete a sent snap on Snapchat.

The next step is to tap and hold the snap, then tap on “Delete” to delete it.

After tapping on “Delete”, Snapchat will try to remove it from their servers.

When you delete a snap, it will not only be deleted from the other side but from both sides.

In other words, the snap will be deleted from both sides, your chat and also from the receiver’s chat.

It is the best thing you delete a snap before the receiver opens it.

If the receiver has already opened the snap, deleting it will not make a difference.

If the snap displays “Delivered” that shows that the receiver has not opened it yet.

However, if the snap shows “Opened”, it shows that the receiver has already opened the snap.

If the receiver has opened it then it is too late to delete it because the person has seen your snap.

I have written a step by step guide on how can you delete a sent snap on Snapchat.

1. Find the snap that you want to remove

Reach the snap that you want to delete, then tap and hold it to delete it.

Firstly, your task is to find the snap that you want to remove from both sides.

First of all, open Snapchat using your mobile device.

After opening it, tap on the chat icon to go through your chats.

Find the chat of the user that you want to delete the snap from.

After finding the user, tap on the user to open your chat with him/her.

If you have sent a snap to him/her, you will find a red arrow with a “Delivered” caption there.

If the snap shows “Delivered” that shows that the receiver has not opened it yet.

It is good news for if the user has not seen your snap, you can still delete it before the user found it.

If the snap is showing “Opened” that shows that the receiver has already opened the snap.

If the snap is opened, it does not mean that you cannot delete it, you can still remove it from the chat.

Read through to learn how to delete the snap.

2. Tap and hold the snap, then tap on “Delete”

To delete the snap, Tap on “Delete”.

The next move is to tap and hold the snap.

This process will result in a pop-up that will show the “Delete” option on your screen.

This option can get the job done of deleting the sent snap.

Once the option appears, tap on “Delete” to delete the snap.

If you have tapped on the “Delete” option for the first time, you will come across a pop-up message.

Tap on “Okay” to close the appearing pop-up message.

When you delete a message then the pop-up appears to tell you, Snapchat will remove it from their servers.

However, this may not happen with you if you are using an older version of Snapchat or your internet connection is poor.

Apart from that, deleting a snap will work for all the time.

If you deleted a “Delivered” snap, it will be permanently deleted and the receiver will not be able to open it.

However, if you delete an “Opened” status snap, it will not make a difference because the user has already seen it.

In worst cases, the receiver might have already opened the snap and took a screenshot to get a proof.

In such a case, there is no use in deleting the snap.

Read through the post to see what happens after you have deleted a snap.

3. A message will appear that the snap is deleted

If you have deleted a snap successfully, the other will see a message “(name) deleted a snap”.

After deleting the snap, Snapchat will always show a message like Whatsapp that you have deleted it to inform the receiver.

The message will be “(name) deleted a snap”, the name is used to assume the person’s name.

For instance, if the name of the person is GHE, the message will be “GHE deleted a snap” in the chat.

It means that the snap has been successfully deleted from both sides, sender and receiver.

However, it does not make sure that the user has not seen your snap in this process.

If the snap says “Opened”, the user has already seen your snap, so there is no use to delete it.

Same is the case if the person has taken a screenshot and you see a message “(name) took a screenshot” of the snap, deleting it will make no difference.

The point is you can still delete the snap to avoid the “Opened” arrow.

I have successfully guided you how to delete a sent snap on Snapchat!

Can you unsend a snap?

Yes, you can unsend a snap from Snapchat.

Snapchat added this feature in 2018 in which they have allowed the users to delete snaps and messages.

It enables you to unsend snaps and messages that you mistakenly sent or didn’t mean to send.

The unsend process can be done by holding it and deleting it.

You need to ensure that you delete the snap before the receiver opens it.

If the person whom you sent a snap already opened the snap, it is too late to delete it.

What to do if you sent a Snapchat to the wrong person?

To avoid any problem, you can delete the Snapchat that you have sent to a wrong person.

Simply tap and hold the snap that you want to delete and tap on “Delete”.

This action will remove the snap from both sides, and the person who received it will not be able to open it.

However, you need to delete the snap immediately after sending it.

It will prevent the user to get a chance to open the snap.

Final Words

Sending snaps to people on Snapchat is the best way to socialize on this platform.

However, if you sent a snap to the wrong person, it can cause trouble.

Luckily, you can delete your snaps and messages due to their updated feature they launched in 2018.

This prevents the people from seeing your snaps that you don’t want to.

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