How to Fix “Sorry, this Adobe app is not available”

Are you facing a “Sorry, this Adobe app is not available” error when launching the Adobe app?

The next error message is, “To continue using this Adobe app, check your internet connection, firewall, or ad blocker settings”.

Before you get started with fixing the error, you have to keep in mind that your antivirus is managing your Windows Firewall, then the changes below should be applied to antivirus firewall.

If you are getting popups, block them using Firewall Creative Cloud, Licensing services.

Otherwise, block it with the Firewall of the app.exe (for instance, photoshop.exe).

If you are still facing popups after doing so, Host file edit or run guide 4 and retry.

In this article, I will tell you how to fix “Sorry, this Adobe app is not available” and “To continue using this Adobe app” (GenP/Photoshop).

How to Fix “Sorry, this Adobe app is not available”

To fix “Sorry, this Adobe app is not available”, the best bet is to add a list of IP addresses in the hosts file (for Windows, the hosts file can be found in C:\Windows\System32\drivers\etc.

On the other hand, you can add a Firewall rule to the “app-in-question.exe” app (for example, Adobe Photoshop).

Solution 1: CCStopper / Host File

CCStopper and DevNull .bat file.

For GenP method only—CCStopper.rar all files must be extracted from it and either .bats options above must be run as Administrator.

CCStopper selection (2) for Internet Patch > (1) for Firewall Block.

You need to create a firewall rule on the following services, available in these paths:

• ADS Path – C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\ADS\Adobe Desktop Service.exe
• Licensing Path – C:\ProgramFiles\Common Files\Adobe\Adobe Desktop Common\NGL\adobe_licensing_wf.exe
• Licensing helper Path – C:\ProgramFiles\Common Files\Adobe\Adobe Desktop Common\NGL\adobe_licensing_wf_helper.exe

CCStopper selection (2) for Internet Patch > (2) for Host File / DevNull.bat.

For Windows:

1. Edit the Host file available in:

• For Windows: Visit this location C:\Windows\System32\drivers\etc.

2. And here is a list of IPS that you need to add there:

# BLOCK ADOBE #

127.0.0.1 23.22.30.141

127.0.0.1 34.215.42.13

127.0.0.1 52.84.156.37

127.0.0.1 ic.adobe.io

127.0.0.1 52.6.155.20

127.0.0.1 52.10.49.85

127.0.0.1 65.8.207.109

127.0.0.1 3.220.11.113

127.0.0.1 3.221.72.231

127.0.0.1 3.216.32.253

127.0.0.1 34.192.151.90

127.0.0.1 34.237.241.83

127.0.0.1 44.240.189.42

127.0.0.1 52.20.222.155

127.0.0.1 3.208.248.199

127.0.0.1 3.219.243.226

127.0.0.1 13.227.103.57

127.0.0.1 52.208.86.132

127.0.0.1 54.208.86.132

127.0.0.1 wip.adobe.com

127.0.0.1 adobeereg.com

127.0.0.1 18.228.243.121

127.0.0.1 18.230.164.221

127.0.0.1 63.140.38.120

127.0.0.1 63.140.38.160

127.0.0.1 63.140.38.169

127.0.0.1 63.140.38.219

127.0.0.1 54.156.135.114

127.0.0.1 54.221.228.134

127.0.0.1 wip1.adobe.com

127.0.0.1 wip2.adobe.com

127.0.0.1 wip3.adobe.com

127.0.0.1 54.224.241.105

127.0.0.1 100.24.211.130

127.0.0.1 162.247.242.20

127.0.0.1 wip4.adobe.com

127.0.0.1 3dns.adobe.com

127.0.0.1 ereg.adobe.com

127.0.0.1 199.232.114.137

127.0.0.1 crl.verisign.net

127.0.0.1 3dns-1.adobe.com

127.0.0.1 3dns-2.adobe.com

127.0.0.1 3dns-3.adobe.com

127.0.0.1 bam.nr-data.net

127.0.0.1 practivate.adobe

127.0.0.1 ood.opsource.net

127.0.0.1 3dns-4.adobe.com

127.0.0.1 hl2rcv.adobe.com

127.0.0.1 genuine.adobe.com

127.0.0.1 www.adobeereg.com

127.0.0.1 www.wip4.adobe.com

127.0.0.1 ereg.wip.adobe.com

127.0.0.1 ereg.wip.adobe.com

127.0.0.1 activate.adobe.com

127.0.0.1 adobe-dns.adobe.com

127.0.0.1 ereg.wip1.adobe.com

127.0.0.1 ereg.wip2.adobe.com

127.0.0.1 ereg.wip3.adobe.com

127.0.0.1 ereg.wip4.adobe.com

127.0.0.1 ereg.wip1.adobe.com

127.0.0.1 ereg.wip2.adobe.com

127.0.0.1 ereg.wip3.adobe.com

127.0.0.1 www.wip.adobe.com

127.0.0.1 www.wip1.adobe.com

127.0.0.1 www.wip2.adobe.com

127.0.0.1 www.wip3.adobe.com

127.0.0.1 practivate.adobe.com

127.0.0.1 adobe-dns-1.adobe.com

127.0.0.1 adobe-dns-2.adobe.com

127.0.0.1 adobe-dns-3.adobe.com

127.0.0.1 ereg.wip4.adobe.com

127.0.0.1 cc-api-data.adobe.io

127.0.0.1 practivate.adobe.ntp

127.0.0.1 practivate.adobe.ipp

127.0.0.1 adobe-dns-4.adobe.com

127.0.0.1 lm.licenses.adobe.com

127.0.0.1 hlrcv.stage.adobe.com

127.0.0.1 uds.licenses.adobe.com

127.0.0.1 k.sni.global.fastly.net

127.0.0.1 activate-sjc0.adobe.com

127.0.0.1 activate.wip1.adobe.com

127.0.0.1 activate.wip2.adobe.com

127.0.0.1 prod.adobegenuine.com

127.0.0.1 practivate.adobe.newoa

127.0.0.1 activate.wip.adobe.com

127.0.0.1 activate-sea.adobe.com

127.0.0.1 lmlicenses.wip4.adobe.com

127.0.0.1 na2m-pr.licenses.adobe.com

127.0.0.1 wwis-dubc1-vip60.adobe.com

127.0.0.1 workflow-ui-prod.licensingstack.com

127.0.0.1 activate.wip3.adobe.com

127.0.0.1 activate.wip4.adobe.com

127.0.0.1 na1r.services.adobe.com

0.0.0.0 2ftem87osk.adobe.io

Tip: Visit the same location above, right-click on the “hosts” file, use the Notepad to open it, copy and paste the IP addresses from the list above under the file, save it, and reboot your PC.

For Mac Users:

1. Shut down all your Adobe programs.
2. Open the Terminal, use the steps: (command + space bar, type “Terminal”, and hit enter).
3. Type “sudo nano /etc/hosts”, press enter, type your password, and press enter.
4. Scroll to the bottom of the document and copy and paste all the IP addresses given in the above list.
5. Press CONTROL + X, press Y, and hit ENTER to return to the Terminal’s main screen.
6. Paste this command “sudo killall -HUP mDNSResponder && sudo dscacheutil -flushcache” and press enter from the keyboard.

New IP addresses: If the error still persists, try to add these IP addresses: 127.0.0.1 gw8gfjbs05.adobe.io and 127.0.0.1 ph0f2h2csf.adobe.io.

Tip: If the error is still present, you need to browse the Reddit AdobeZii community to get the new IP addresses to add or you can check our Free Proxy Servers List.

Solution 2: Firewall rule on app-in-question.exe

This is for GenP or MonkRus ways.

For Adobe Photoshop, an example is available below, but the solution is same for all programs.

1. Go to Windows > Windows Firewall > Advanced Settings.
2. After that, choose “Outbound Rules”, select “New Rule”, and follow this step by step process:
   1. Rule type: Program.
   1. Program Path: follow these steps: Right-click on the “Adobe Photoshop” app > Open file location > Copy the URL of the file > Paste the URL into the “This program path” field.
   1. Action: Block the connection.
   1. Profile: Tick “Domain”, “Private”, and “Public”.
   1. Name: Select any name.
3. Select “Finish”—the web access will be removed from the application but the app won’t be able to check your license.

Solution 3: CC loading continuously / loop (clean)

Because of CCStopper or other firewall rules created (host file that are working against each other that entirely stops the internet—the reverse of option 1).

Reverse CCStopper Rule:

• Follow these steps: Windows > Windows Firewall > Advanced Settings.
• Now, check both Inbound and Outbound.
• Disable or remove the rule “CCStopper” or other firewall rules you set from the guides.

Reverse Hosts File edit:

• C:\Windows\System32\drivers\etc.
• Now, Right-click on “hosts” file > “Open it with notepad” > remove all the lines related to:
• BLOCK ADOBE # in this article, save the file, and restart your computer.

It will fix the looping and take CC back to its original condition.

However, the internet will work fine which will cause troubles for the existing apps.

In this case, use option 2 and create an Outbound rule for the “.exe” programs that are causing issues.

What’s Next

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