Are you facing this message, “Thanks for Providing Your Info. We’ll review your info and if we can confirm it, you’ll be able to access your account within approximately 24 hours” on Instagram?
In 2019, the issue had started, but a lot of users are getting it in the present.
People are getting locked out of their Instagram accounts for no obvious reason which is causing anger in many users.
It’s really annoying to encounter this issue because you won’t be able to know the exact date that when you will get your Instagram account back.
The “24-hour” period isn’t exactly 24 hours because there is a lack of reviewers on Instagram’s platform.
Moreover, Instagram support is nearly impossible to contact with unless you’ve purchased ads from them.
Even so, it is not the duty of ad support team to review the disabled accounts, only a few of them will be kind enough to forward your issue to their internal team.
Having said that, this post will guide you in the best and working way you can get your Instagram account reactivated if you’re getting the “Thanks for Providing Your Info” issue.
- 1 Why did I get the “Thanks for providing your info” message?
- 2 How to Fix “Thanks for providing your info” on Instagram
- 3 How to prevent your Instagram account from getting disabled
Why did I get the “Thanks for providing your info” message?
You got the “Thanks for providing your info” message on Instagram due to the use of a third-party app or automation.
If you did not use any automation at all, then you are getting the error by mistake.
If you’ve used a third-party app or an automation tool, it may cause the “Thanks for providing your info” message on Instagram.
Unfortunately, even if you think that you’ve gotten the error by mistake, the process will be the same to get your account back as the ones who’ve used automation.
You can perform the actions faster when you use the third-party apps and automation.
Instagram will be able to detect that you are using the tools and as a result, it will temporarily block or suspend your account.
This is to prevent spam on their platform.
If you’re action blocked, you have to be patient and wait for 24 hours to 48 hours for it to be lifted.
However, if you got the “Thanks for providing your info” message, it can be a different thing.
To get your account back, you’ll need to take manual action for that.
But don’t worry, if you follow the steps in this guide, you can reactivate your Instagram account.
How to Fix “Thanks for providing your info” on Instagram
To fix the “Thanks for providing your info” on Instagram, your task is to submit the “My Instagram account has been deactivated” form.
After submitting the form, you will get an email from Facebook where you have to reply to them with a photo of yourself holding a handwritten code.
If successful, they will send you another email from Facebook saying that your Instagram account has been reactivated.
If your Instagram account is disabled, your task is to complete the “My Instagram account has been deactivated” form in the Help Centre.
This is the only working method to get your Instagram account back.
You need to avoid scammers and do not trust anyone that says that they can get your account back if you pay them.
This kind of services are big scams as they are provided by people who do not have any link to Instagram.
It is a child’s play for scammers to trap people who recently got their Instagram accounts disabled because they’ll do anything to get their accounts back.
Just keep in mind that Instagram will never reach out to you to pay for verification or to recover your account.
Here is a step by step guide to fix “Thanks for Providing Your Info” on Instagram:
Step 1. Fill up the “My Instagram account has been deactivated” form
To get started, you need to visit the Instagram Help Centre and fill up the “My Instagram account has been deactivated” form.
Here is a list of forms that can be used to get in touch with Instagram:
The only legitimate method to get your Instagram account reactivated is to complete the “My Instagram account has been deactivated” form by filling it in the Help Centre.
This is the only form that can help you to get your account reactivated.
Please do not try to fill up multiple forms in the Help Centre.
Otherwise, Instagram may block your IP address and it will disrupt the process.
Complete the relevant fields on the form by filling them including your full name, your Instagram username, your email address, and your country.
After filling up the form completely, click on “Send” to send the form to Instagram.
Step 2. Photo verification and code
After submitting the “My Instagram account has been deactivated” form, you will receive an automated email.
Send a picture of yourself to IG holding the code (if asked). This is to verify that you’re not a robot.
Check the inbox of the email that you’ve provided in the form.
If you haven’t got an email from Instagram, make sure to check your junk/spam mail as it may have been sent there.
After getting the email, you may be asked to take a “mugshot” of yourself holding the code.
Take the picture and send it to IG from the same email.
This step is straightforward and you can do nothing from your side to make the process quick.
Step 3. Wait to get Instagram’s response
The last step and the most important one is to wait patiently for Instagram’s email response.
If your account has been reactivated, an email from Facebook support will be sent to you saying that it has been reactivated and you should be able to access it.
But the burning question is—how long do you have to be patient and wait for the reviewing process?
The reviewing process may take 24 hours, 3 days, or more than a week.
The duration of the reviewing process will not be the same for everyone—the duration can be less than 24 hours, 3 days, or more than a week.
One user said that they sent the form on Nov 2nd and his account got reactivated on Nov 5th, which shows that it took 3 days for the reviewing process to complete.
Another user said that they waited for about two weeks for their account to be restored after sending the photo verification.
It might take more time or can be much shorter—it depends on your luck.
You need to understand that the review team of Instagram is extremely limited, so it may take a while to receive a response from them.
Instagram gets a lot of forms and emails on a daily basis, so you’ll have to be patient and wait until they review yours.
Every form is manually reviewed by a real person and the next thing is to process the data to finalize whether the account can be reactivated or not.
They get hundreds of reports every day and it is not possible with limited team members to review all of them on the same day.
Additionally, due to the coronavirus pandemic, there are lesser reviewers available on Instagram’s end which is slowing down the process:
So, you have to remain patient until your form gets reviewed by them.
If you haven’t got an email reply from Instagram/Facebook after 3 or more days, a follow-up email to them can also be sent.
On the other hand, you can try filling up the form once again.
But again, I highly recommend that you don’t spam their email or misuse the “My Instagram account has been deactivated” form, or they will block your IP address.
How to prevent your Instagram account from getting disabled
To prevent your account from getting disabled in the future, it is recommended to remove all third-party apps and avoid using automation.
Additionally, you need to reset your password and delete all apps and websites from the Instagram app.
Remove all third-party apps, do not use automation, remove all apps and sites, and update your Instagram password.
To remove apps and websites from the Instagram app, visit your profile > menu > settings > security > apps & websites > active > remove.
After deleting all the apps and websites, their access to your Instagram account will be removed.
On the other hand, you can reset your password which will sign you out of all third-party apps and automation tools.
Third-party apps and automation enable you to perform actions faster than normal.
As a result, Instagram will detect it and they will know that you’re using them.
If you have installed a third-party app/automation, you’ll get a ton of issues like action blocks and the risk of getting your Instagram account blocked/disabled.
So, if you want to save your Instagram account from getting blocked in the future, you need to restrict yourself from using third-party apps and automation tools.
However, if you’re still using them, you need to ensure that you only use which are trusted by Instagram/Facebook.
Here is the list of Instagram partners on the Facebook Partner Directory.
There are hundreds of users getting their Instagram accounts disabled every day, so you are not alone in this.
You do not have to worry if your account is locked or disabled, it isn’t blocked for good—there’s always hope.
In addition, some people who’ve received emails saying that Instagram cannot be reactivated due to x reasons managed to recover their account back.
Instagram reviews forms randomly due to their flawed process and they do not want to do that, so you have to wait until it is your turn.
The reason behind it is that a lot of people getting their accounts locked each day, so the review process typically takes more than 24 hours.
Again, do not fall in trap of scammers claiming that they can reactivate your account for a fixed price, they won’t.
The only legitimate way to get your account back is by contacting Instagram using their “My Instagram account has been deactivated” form.
It is my final suggestion that you have to be patient and wait for Instagram to review your form and the picture verification (using email) after submitting it.
Only re-submit the form or send an email to IG again if you haven’t got Instagram’s response after a week.
How to Contact Instagram Support
Why Did My Instagram Account Get Deleted For No Reason?
How to Know If You Are Shadowbanned on Instagram
Arsalan Rauf is an entrepreneur, freelancer, creative writer, and also a fountainhead of Green Hat Expert. Additionally, he is also an eminent researcher of Blogging, SEO, Internet Marketing, Social Media, premium accounts tips and tricks, etc.