Are you facing a “Sorry, we couldn’t complete your request” error on Instagram?
The second part of the error is, “Please try again in a moment”.
The error typically occurs if you’ve recently deactivated or temporarily disabled your account on Instagram.
You can also get this error if you’re logging into Instagram during an outage.
In this post, I will tell you how to fix “Sorry, we couldn’t complete your request. Please try again in a moment” on Instagram.
What does Instagram say “Sorry we couldn’t complete your request”?
Instagram says “Sorry we couldn’t complete your request” because their system is down.
If the system of IG is down, it is ideal to wait for 24 to 48 hours for it to be fixed.
Usually, the error message occurs to users who’ve temporarily disabled or deactivated their Instagram accounts.
You can also face it if you did too many login attempts.
If you can’t log in to Instagram— you will not be alone in this trouble.
Sometimes, the login feature might not work due to an outage—which prevents you from logging in even though you put the correct username and password in the log in form.
Instagram get this issue several times a year and people typically visit Twitter to complain about them.
How to fix “Sorry, we couldn’t complete your request” on Instagram
To fix “Sorry, we couldn’t complete your request”, the first step is to verify if Instagram is down.
If IG is not down, you can try changing your network, waiting for 24-48 hours, or update Instagram app.
If you are already using the latest version of the app, you need to wait for a new update.
To clear its cache, you can also try uninstalling and reinstalling Instagram.
Method 1. Check if Instagram is down
If you’re facing the “Sorry, we couldn’t complete your request” error, the first step is to check if Instagram is down.
There are two ways to use to check if Instagram is down.
The first way is to visit downdetector.com and search for “Instagram”.
After doing so, check if you see a spike in the graph or if there are a lot of reports.
If you see a spike, it means that the app is most likely down and it is best to wait until it gets back online.
The second way is to browse Twitter and search for “Instagram down” or the error message that you’re getting.
Go through the top and latest tweets to see if anyone is getting the same issue as you.
If there are a lot of tweets from users about it, it means that the app is not up.
The downtimes of Instagram will last for no more than 24 hours, so you need to have patience.
Method 2. Switch to mobile data/Wi-Fi
In some cases, your IP address may face a block from Instagram.
You will get it if you failed a lot of login attempts.
To fix it, you can try to change your network.
If you’re using a Wi-Fi network, try using mobile data.
Alternatively, if you’re connected to mobile data, try changing to a Wi-Fi network.
In addition, download a free VPN app and connect to a VPN to lift the block.
The process will change your IP address and you should be able to log in.
Method 3. Wait (24-48 hours)
The additional way to fix the login error is to wait for 24-48 hours.
Instagram downtimes such as the “Sorry, we couldn’t complete your request” error happen frequently.
Most errors on Instagram go away on their own after 2 days.
If you are facing it due to an outage, there’s nothing you can do except wait it out.
A lot of users claimed that they are able to log in after waiting.
A username named @JubapuMuhammed tweeted that he’s experiencing the “We couldn’t complete your request” error on June 27.
A few days later, he published a tweet saying that his account is activated.
Method 4. Update/uninstall and reinstall Instagram
The last solution is to update Instagram to the latest version.
Apparently, some Instagram updates have bugs and glitches in them.
If that’s the case, Instagram will send a follow-up update to get rid of those bugs.
Go to the Google Play Store or App Store, search for “Instagram”, and tap on “Update” to update it.
If your Instagram is already on the latest version, you need to wait for a new update.
Or you can also uninstall and reinstall the IG app.
This process will clear the cache of the app and the app will be updated to the newest version.
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Arsalan Rauf is an entrepreneur, freelancer, creative writer, and also a fountainhead of Green Hat Expert. Additionally, he is also an eminent researcher of Blogging, SEO, Internet Marketing, Social Media, premium accounts tips and tricks, etc.