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How to Recover Your Genshin Impact Account

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To recover your Genshin Impact account, you need to contact the support using their email.

After that, you will receive an account retrieval link from them to prove your account ownership via email.

In the account retrieval form, you will get a lot of questions in order to prove your ownership of account.

The details include giving your registration details, top-ups, and payment methods that you’ve used.

To get your Genshin Impact account back, the information provided by you in the form should be accurate.

After completing the form, you need to submit it.

Now, wait for a few days to get the response from Genshin Impact.

If successful, they will send a link to reset your password via email.

In this post, I will tell you how to recover your Genshin Impact account by emailing Genshin Impact support and submitting an account retrieval form.

Here’s a step by step guide on how to recover your Genshin Impact account:

Step 1. Send an email to Genshin Impact

The first way you need to use is to contact Genshin Impact support.

To contact Genshin Impact support, you have to send an email @ genshin_cs@mihoyo.com.

The “cs” in the email is added for customer support.

By using the email, you need to tell them that you lost access to your Genshin Impact account.

In addition, you need to provide the reason behind it too.

Here’s an example to write them an email, “Hi Genshin Impact support, my Genshin Impact account was hacked and the hacker changed my email address”.

You need to complete the email with a sentence like this, “I need help in recovering my Genshin Impact account”.

After doing so, send the email to the given email in this post.

Step 2. Click on the account retrieval link

After sending an email to Genshin Impact support, you need to wait to get their response.

They typically reply to their emails within 24 hours.

There is a chance that you receive an automatic email response in a few minutes.

Your task is to check your junk and spam folders too.

There will be an “Account Retrieval” link in the email.

To visit the account retrieval form, you need to click on the “Account Retrieval” link.

Step 3. Provide your ID, username, and registration date

After clicking on the “Account Retrieval” link, it will take you to the “Account Retrieval” form.

The form needs you to give Genshin Impact support with the complete and accurate information listed on it.

If there are inaccuracies, you may not be able to recover your Genshin Impact account.

First of all, in the “Game UID” field, enter your game UID.

The UID is available at the bottom right of the game screen.

After that, in the “miHoYo Username” field, enter your miHoYo username.

It is available in the user center on the Genshin Impact official site.

In the end, in the “Account Registration Date” field, you need to select the approximate date when you created your account.

Step 4. Provide your registration details

After doing so, you need to give your registration details.

The details include your registration email, country, city, and platform.

First of all, in the “Registration Email” field, you need to enter the email that you’ve used to create your Genshin Impact account.

If there’s no registration email, you can try using any email that you’ve associated with your account.

Secondly, in the “Registration Country/Region” field, you need to enter your region or country.

Thirdly, in the “Registration City” field, put your city.

Lastly, in the “Registration Platform” field you need to choose the device that you have used to create your account.

For instance, if you’ve made your Genshin Impact account on an iPhone 11, select the “iPhone 11” option.

Step 5. State your top-ups and payment method

The 5th step is to state your top-ups as well as payment method.

But before you start, you need to give the information of the device that you’ve used to make your account.

For instance, if you’ve used a PC, enter “PC” in the “Registration Devices Info” field.

If you’ve registered on a PC, you need to tell them about the specifications.

You need to state the number in the “How many times did you top up in Genshin Impact?” field in order to show if you have ever topped up in Genshin impact before.

Now, select the payment method that you used for your first recharge.

Choose the “No purchase” option if you have not done a recharge before.

Step 6. Provide the details of your first purchase

After stating your top-ups and payment method, the next thing you need to give is the details of your first purchase.

Firstly, in the “Please select date” field, you need to select the date of your first purchase.

If a purchase is not made by you before, you can select a random date instead.

Now, choose the item of the first purchase that you’ve made.

Select the “No top-up” option if there is no purchase made by you.

Step 7. Prove your account ownership

The next step is to prove the ownership of your account.

To begin with, you must first upload payment receipts of your account.

If there are no purchases made, you can give them a random picture or a screenshot.

Secondly, the next thing you need to give them is your most recent login time.

In the “Please select date” field, select the date of your most recent login time.

Thirdly, in the “Most frequently used Devices” field, you need to enter your most frequently used devices.

For instance, if you typically play Genshin Impact on your PC, put “PC”.

After entering the “PC”, the additional thing you need to provide is to state its specifications.

Fourthly, you can also enter any other information that can prove that you own the account as proof.

5-star weapons and 5-star characters can be used as examples.

Step 8. Enter a new email address and submit the form

In the end, you need to enter a new email address, also tell if you’ve done any high risks activities, and submit the form.

Firstly, in the “New email addresses, enter two email addresses which have never been used to make any Genshin Impact account”.

The idea of putting two email addresses in case one is not usable or registerable.

Secondly, the next thing is to state if you’ve done any high-risk activities which might potentially result in your account being compromised.

For instance, if you’ve recently shared your login details with someone, you need to state that.

In the end, click on “Submit” to submit the form.

After submitting the form, you need to wait for a few days for the support team of Genshin Impact to review it.

You need to wait it out because the process might take more than a week.

If successful, a link will be sent to you to reset your password or an email with instructions on how you can recover your Genshin Impact account.

I hope that you have learned in this guide how to recover your Genshin Impact account!

Final Words

Have you lost access to your email address in Genshin Impact?

Or maybe your Genshin Impact account got hacked and your email address has been changed by the hacker.

Whatever the cause is, you need to recover it as soon as possible.

Otherwise, you will lose all your purchases and progress.

It can be irritating especially if you have spent a lot of money on the game.

Unfortunately, you cannot reset your password if you lost access to your email address in Genshin Impact.

If you are unable to reset your password, the last thing you can do is to contact Genshin Impact support by following the steps above.

What’s Next

Genshin Impact Usernames Ideas

How to Change Your Email Address on Genshin Impact

How to Create a Genshin Impact Account