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You are here: Home / Archives for Facebook

How to Fix Facebook Messenger Story Not Showing

March 20, 2023 By Arsalan Rauf Leave a Comment

Facebook Messenger is related to Facebook.

It means that whenever you post a story on Facebook, it can be viewed on Messenger too.

Not only you but your friends can also view your stories on FB as well as messenger.

At times, the story option might not available on the Messenger app.

In this case, you will be restricted from viewing your as well as your friends stories.

In this article, I will tell you why is the story option missing and how to fix Facebook Messenger story not showing.

Why is the story option not showing on Messenger?

The story option is not showing on Messenger because you’re using a Facebook page by logging into it.

If you will log into your FB page, your social features will be limited.

You can share information on your personal profile and it can be done by posting text, photos and videos.

Alternatively, a page allows the artists, businesses, celebrities and others to connect with their fans or in FB terms, followers.

However, you cannot add stories using a page and can only post.

Therefore, if you’re logged into a Facebook page, the story option will not be visible to you.

How to fix Facebook Messenger story not showing

To fix Facebook Messenger story not showing, the ideal way is to move back to your personal account.

To switch it, follow these steps: open Messenger > Profile picture > Switch account > Select a personal account.

If the story option or stories are not shown even if you are moved to a personal account, another way is to download an older version of Messenger.

You can move to an older version by downloading an APK file from any third-party site such as Uptodown.

Method 1. Go back to a personal account

  1. Go to the Facebook Messenger app.
  2. Tap on your profile picture.
  3. Choose “Switch account”.
  4. Now, select a personal account to go to or add one.
  5. On the bottom bar, tap on the “Stories” option.

Method 2. Download an older version of Messenger

  1. Remove the Messenger app’s latest version from your Android device.
  2. Copy and paste this link into your browser: https://facebook-messenger.en.uptodown.com/android.
  3. After that, tap on the “Older versions” button.
  4. Choose an older version of Messenger to download it.
  5. To download the APK file, tap on the download button.
  6. Open the APK to download it and log in to Messenger.
  7. On the bottom bar, tap on the “Stories” option to view it.

Note: This solution is only suitable for Android users—if you’re an iOS user, you should try the 1st method.

What’s Next

How to Fix Messenger Story Not Deleting “This can’t be undone”

How to Fix Messenger Not Opening

How to Fix Messenger Isn’t Responding

Arsalan Rauf
Arsalan Rauf

Arsalan Rauf is an entrepreneur, freelancer, creative writer, and also a fountainhead of Green Hat Expert. Additionally, he is also an eminent researcher of Blogging, SEO, Internet Marketing, Social Media, premium accounts tips and tricks, etc.

www.greenhatexpert.com

Filed Under: Facebook, Social Media

How to Fix Messenger Story Not Deleting “This can’t be undone”

March 18, 2023 By Arsalan Rauf Leave a Comment

Are you not able to delete your story from the Facebook Messenger app and do you want to fix it?

Are you also getting this error message, “This can’t be undone?”.

You can post stories on Messenger directly on the app as Facebook allows you to.

To begin with, select “Stories” on the bottom bar and select “Add to story”.

Choose a photo or video to share from your camera roll or take a new one.

After posting a photo or video to your story, it remains active for 24 hours.

In this article, I will tell you how to fix the Messenger story not deleting problem with the error message, “This can’t be undone”.

Why can’t I delete my Messenger story?

You can’t delete your Messenger story due to a bug/glitch on the app.

Otherwise, Messenger is not fully functional and you have to be patient so it can get back up.

To find out if Messenger is down, visit downdetector.com and search for “Messenger”.

After reaching the page, inspect whether there is a spike in the graph or not.

If you see a spike, it indicates that the messenger app is not working properly.

How to fix Messenger story not deleting “This can’t be undone”

To fix the Messenger story not deleting “This can’t be undone”, you have to use the Facebook app to delete your story rather than the Messenger app.

To remove it, go to the Facebook app, view your story, tap on the three dots, and tap on “Delete photo” to delete it.

As a result, the story will be removed from FB as well as Messenger.

The older version of Messenger can be used to remove story from it.

Method 1. Remove the story from the Facebook app

  1. Go to the Facebook app via your mobile device.
  2. On the home page, view your story.
  3. Tap on the three dots.
  4. To delete the story, tap on “Delete photo”.

Method 2. Download an older version of Messenger

  1. Get rid of the Messenger app from your Android device.
  2. Copy and paste this link into your browser: https://facebook-messenger.en.uptodown.com/android.
  3. After that, tap on the “Older versions” button.
  4. Choose an older version of Messenger to download it.
  5. To download the APK file, tap on the download button.
  6. Open the APK to download it and log in to Messenger.
  7. Choose “Stories” and view your story.
  8. Select “Delete” by tapping on the three dots.

Note: This solution is only suitable for Android users—if you’re an iOS user, you should try the 1st method.

What’s Next

How to Fix Messenger Not Opening

How to Fix Messenger Isn’t Responding

How to Fix Can’t Send Photos on Messenger

Arsalan Rauf
Arsalan Rauf

Arsalan Rauf is an entrepreneur, freelancer, creative writer, and also a fountainhead of Green Hat Expert. Additionally, he is also an eminent researcher of Blogging, SEO, Internet Marketing, Social Media, premium accounts tips and tricks, etc.

www.greenhatexpert.com

Filed Under: Facebook, Social Media

How to Recover Deleted Messages on Messenger

February 22, 2023 By Arsalan Rauf

To recover deleted messages on Messenger, the first step you need to take is to download your information on Facebook.

After downloading your information, go to the message that you want to recover and read it.

You can download a copy of your information from Facebook.

While downloading it, you can also select the categories of data that you want to include.

Since you want to recover deleted messages on Messenger, your need can be fulfilled by selecting the “Messages” category.

The category enables you to retrieve messages that you’ve sent to other users via Messenger.

In addition, the date range of data can also be selected that you want to receive.

You can select them by choice when you request your information.

Here’s a step by step guide on how to recover deleted messages on Messenger.

Step 1. Open the Facebook app and go to your settings

The first thing you need to do is to open the Facebook app.

The desktop version of Facebook can be used for this purpose.

For the purpose of this post, I am using the Facebook app.

After opening the Facebook app, you need to log in to your FB account if you are not log in yet.

To log in on Facebook, you have to use the same account you use on FB messenger.

After opening the app of Facebook, on the bottom bar, tap on the “Menu” icon.

After that, scroll down the menu, tap on “Settings & Privacy” to expand it, and to access the settings, you need to tap on “Settings”.

Step 2. Tap on “Download your information”

recover deleted messages messenger 1

After tapping on “Settings”, it will take you to the “Settings & privacy” page.

Now, there will be several options that you can select from.

The multiple headers are “Account”, “Preferences”, “Audience and visibility”, and so on.

You need to scroll down until you reach the header of “Your information”.

This section will help you to access a log of your activity and controls in order to manage the information of FB.

There will be an option to download your information under the “Your information” header.

To visit the “Download your information” page, tap on “Download your information”.

Step 3. Deselect all and select “Messages”

After tapping on “Download your information”, it will take you to the “Download your information” page.

On that page, Facebook will allow you to download a copy of your Facebook information.

The download can be limited to types of information that you need or you can also download a full copy.

You can also decide the information format whether you need it in JSON or HTML.

Just remember that the process of downloading your information is password protected that can only be accessible by you.

To get started, to deselect all of your information, you need to tap on “DESELECT ALL”.

Since you want to recover removed messages on messenger, you will only choose “Messages”.

To request the copy of messages you have sent to other users on messenger, Select “Messages”.

Step 4. Tap on “Create File”

recover deleted messages messenger 2

After selecting the “Messages” category, the next thing is to request that information.

Scroll to the bottom of the page to do that.

There are 3 dropdown boxes at the bottom of the page.

They are “Date range”, “Format”, and “Media quality”.

If you want to restore deleted messages of the last day, you can change “Date range” to the previous day.

However, it’s my suggestion that you select “All of my data”.

My recommendation is to use “HTML” as the format and use “High” as the media quality.

To request your messenger information, you need to tap on “CREATE FILE”.

Step 5. Tap on “Download”

After tapping on “CREATE FILE”, it will request a copy of your Messenger information.

The next thing you need to do is to wait for the file to be ready.

If the messages are not in bulk, the task will not take more than a few minutes and the file will be ready.

Alternatively, if your messages are available in bulk, it can take a few hours or more for the file to be ready.

You will get an email from them once the file is ready.

The subject line of the email will say, “Your Facebook information file is ready”.

The email will contain this, “The file you’ve requested containing your information is now ready for you to download”.

Accompanied by, “You can find your file in the Available Files tab on the Download Your Information page”.

After that, you have to revisit the “Download Your Information” page.

To begin with, go to Facebook app > Menu > Settings & Privacy > Settings > Your information > Download your information > AVAILABLE COPIES.

To begin downloading your messenger information, you need to tap on “Download.

Step 6. Log in to your Facebook account and tap on “Download”

After tapping on “Download”, it will take you to the login page of Facebook.

After that, you have to log in to your Facebook account.

The reason behind it is that downloading your information is a password-protected procedure.

After using your login details, tap on “Log In”, and it will open a pop-up.

To download your messenger information, you need to tap on “Download”.

Step 7. Go to the message that you want to recover

After downloading the zip file, you need to reach it and open it.

If you’re an iPhone user, it will download the file in the “Files” app.

After finding the file, tap on it to unzip it.

After unzipping it, you will see a “facebook-username” folder.

Open the folder and an HTML file and a “messages” folder will be visible to you.

To open the “messages” folder, you need to tap on “messages”.

You will see various HTML files and other folders in the “messages” folder.

To get started, tap on “inbox” to visit your Messenger inbox.

In your Messenger inbox, you have to reach the person that you’ve chatted with.

The files name will show the name of the person.

For instance, if the person’s Facebook name is “Arsalan”, the file name will be something like, “arsalan_tjx3t7w”.

To see the conversation between you and the person, open the file and tap on “message_1”.

Step 8. Read the messages

After tapping on “message_1”, it will open an HTML file.

The file will have a full list of messages that you and the person sent to each other using Messenger.

The data contains messages from different years ago, (it can happen when you’ve set the date range to “All of my data”).

Now, you need to go through the file to locate the deleted message.

I hope that you have learned how to recover deleted messages on Messenger!

Final Words

Just remember that your downloaded information can remain available for 5 days.

After 5 days, the download will expire and to download it, you will have to request again.

If the removed messages are not there, there is another method to help you.

If you want to view recently deleted Messenger messages on an Android device, you need to visit the notification history.

You have to turn on the Messenger notifications for this method.

If someone unsent a message, it will be shown in your notification history.

If this article is failed to help you, you can check this updated guide to see unsent messages on Messenger.

What’s Next

How to Know Who Viewed Your Facebook Profile

How to See Unsent Messages on Messenger

Best, Nice, and Good Facebook Comments

Arsalan Rauf
Arsalan Rauf

Arsalan Rauf is an entrepreneur, freelancer, creative writer, and also a fountainhead of Green Hat Expert. Additionally, he is also an eminent researcher of Blogging, SEO, Internet Marketing, Social Media, premium accounts tips and tricks, etc.

www.greenhatexpert.com

Filed Under: Facebook, Social Media

How to Fix Messenger Select an Account Problem

February 21, 2023 By Arsalan Rauf

Are you not able to select an account on Facebook Messenger?

Does Messenger keep asking you to select an account?

A lot of Android users are facing this problem after updating the app.

A username named Ranjit commented, “Every time I open the app, it asks me to select an account”.

In this post, I will tell you why you can’t switch accounts in Messenger and how to fix the select an account problem.

Why can’t I switch accounts in Messenger?

You can’t switch accounts in Messenger probably because the servers of Facebook are down.

It can also be happening because of a bug in the app that is caused by the latest update.

It seems like Android users are getting the switching accounts problem more than iOS users.

Therefore, the bug might be Android-specific.

Some Messenger updates cause bugs to the app.

If so, FB will usually release a new update to fix the bug.

How to fix Messenger select an account problem 

To fix the Messenger select an account problem, the first step is to check if Messenger is down.

If Messenger is down, the ideal way is to wait for the servers to be back up.

If Messenger is working, you need to update the FB app or uninstall and reinstall it.

Some updates come with bug fixes that can fix the select an account problem.

Method 1. Check if Messenger is down

Before you try to fix the problem, the first step is to check if Facebook Messenger is down.

If it’s down, ideal you have to wait for a few hours for the servers to start working again properly.

There are two methods that can be used to do this.

The first way is to go to downdetector.com and search for the term “Messenger”.

Check if you come across a spike in the graph.

A spike in the graph indicates that many users are encountering issues with the app.

Therefore, the app is most likely down for every tom, dick and harry.

The second way that is suitable for you is to go to Twitter and search for “Messenger down”.

After searching for “Messenger down”, check the latest tweets on Twitter.

If there are a lot of recent tweets complaining the issue, it means that Messenger is most likely down.

You can also search for the error or problem that you’re experiencing (for instance, select an account problem on Messenger).

Method 2. Update Messenger

  1. Firstly, visit the App Store/Google Play Store.
  2. Search for “Messenger”.
  3. Tap on “Update”.

According to Facebook Messenger, if the option to switch accounts is not available, you need to update the app.

Similarly, if you’re facing the “Select an account” problem, the best way is to upgrade the version of your app.

If you already using the latest version of Messenger, wait for a new update by Facebook.

Some updates have bugs that need to be fixed in a follow-up update.

If the bug is available in the newest update, Facebook will send a new update to fix it.

Method 3. Uninstall and reinstall Messenger

Uninstalling and reinstalling Messenger is an ideal way to troubleshoot it.

To begin the process, tap and hold the Messenger app and tap on “Remove App”.

After deleting the app, visit the App Store/Google Play Store and reinstall it.

Uninstalling and reinstalling Messenger will result in a couple of things.

Firstly, the app will be automatically updated to its newest version.

Secondly, the cache of the app will be cleared.

Clearing the app’s cache can get rid of issues with logging in or switching accounts.

Final Words

The “Select an account” problem on Messenger is not a regular issue.

It usually occurs when the Facebook servers are down or after an update.

In most cases, the error is from Facebook’s end rather than yours.

Therefore, the best way is to wait until they fix the issue on their end.

What’s Next

How to Recover Deleted Messages on Messenger

How to See Unsent Messages on Messenger

Good Instagram Comments For Your Friends

Arsalan Rauf
Arsalan Rauf

Arsalan Rauf is an entrepreneur, freelancer, creative writer, and also a fountainhead of Green Hat Expert. Additionally, he is also an eminent researcher of Blogging, SEO, Internet Marketing, Social Media, premium accounts tips and tricks, etc.

www.greenhatexpert.com

Filed Under: Facebook, Social Media

How to Fix Messenger Notifications Not Working

February 21, 2023 By Arsalan Rauf

Are your Facebook Messenger Notifications not working and do you want to fix them?

If yes, you are in the right place.

In this case, you won’t be able to receive notifications when someone sends you messages on the app.

One user stated that all of their notifications are on, but they are not working most of the time.

Another user told that they couldn’t receive any messages.

The report also says that there is a notification bug.

In this post, I will tell you why your Facebook Messenger notifications are not working and how to fix it.

Why are my Messenger notifications not working?

Your Messenger notifications are not working because the notifications are turned off by you.

If your notifications are on but you’re still not receiving them, it indicates that Facebook Messenger is down or there is a glitch.

If Facebook Messenger is down, you can do nothing to fix it from your end.

You can only wait for the Facebook engineering team to fix it, whether it is downtime or the bug.

This process may not take more than 24 hours.

You can come across bugs and glitches all the time on Messenger.

Luckily, the team of the Messenger app frequently sends updates to fix them.

How to fix Messenger notifications not working

To fix Messenger notifications not working, the first step is to ensure that your notifications are enabled.

If you didn’t allow notifications for Facebook Messenger, as a result, you will not get message notifications.

However, if you enabled notifications but are still not getting them, it shows that FB is probably down or there’s a glitch on the app.

In this case, you need to wait for Facebook to fix the issue from their side.

This process will not exceed more than 24 hours.

When the issue is resolved by them, an update will typically be released for the app.

Therefore, you need to go to the App Store or Google Play Store to check if Messenger has an update.

Method 1. Ensure that your notifications are enabled

  1. Firstly, go to your Settings.
  2. Scroll down and tap on “Messenger”.
  3. Now, select “Notifications”.
  4. Enable “Allow Notifications” to allow them.

After enabling the “Allow Notifications”, the next thing is to force close Messenger.

Messenger will send you notifications whenever someone sends you a message.

If you’ve already enabled notifications for the app but you are unable to get them, it indicates that there is a bug on the application.

In this case, you need to go for the other two methods in this guide below.

Method 2. Check if Messenger is down

If the notifications on Messenger are already enabled but you still can’t receive them, it indicates that the app is down.

There are two ways of checking it if the app is not up.

First of all, you can visit DownDetector and search for the term “Facebook Messenger”.

After opening the “Facebook Messenger” page, you need to see the graph for it.

If the graph contains a spike, it shows that the Messenger app is down for everyone and not just you.

In this case, the best way is to wait for 24 hours for Facebook to fix the issue from their side.

Another method you can use to check if Messenger is down is to search for “Facebook Messenger Down” on Twitter.

After searching for it, check the top and latest tweets to see if there is a tweet about it.

You can also search for the specific issue that you’re encountering on it (for example, Facebook Messenger not sending notifications).

If you come across a lot of tweets about it, it indicates that there’s a global outage.

Method 3. Update Messenger

The last way is to check if you are on the latest version of Messenger.

However, some Messenger updates come with bugs and glitches.

If so, you will get a follow-up update from FB to fix them.

You want the updates that are the ones that are released with bug fixes and improvements.

After updating the app, open it and check if you can receive notifications or not,

If the update is not released, you have to wait for 24 to 48 hours for one.

You can also uninstall and reinstall messenger app instead of updating it.

This way, the app’s cache will be removed and it’ll be updated to the newest version.

Final Words

Facebook Messenger still contains glitches, bugs and crashing errors.

These bugs and glitches usually occur due to a new update.

In rare cases, it is caused by a server issue.

If there are a lot of users complaining or reporting about them, there will be a fix implemented from FB.

To eradicate the error from the app, you need to update it to the latest version.

What’s Next

Fake Email for Facebook

How to Recover Deleted Messages on Messenger

How to See Unsent Messages on Messenger

Arsalan Rauf
Arsalan Rauf

Arsalan Rauf is an entrepreneur, freelancer, creative writer, and also a fountainhead of Green Hat Expert. Additionally, he is also an eminent researcher of Blogging, SEO, Internet Marketing, Social Media, premium accounts tips and tricks, etc.

www.greenhatexpert.com

Filed Under: Facebook, Social Media

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